Refund policy
How To Return Your Item To Us
You can return or exchange any order within 14 days of receiving it unless it is a custom/personalised item. For more information, please follow the below steps.
1. Contact Us
Owen Scott is committed to providing quality and reliable products and outstanding customer service. Buyers are entitled to cancel their order and return the goods within 14 days for a full refund or exchange of the purchase price. For a refund to be processed, you must register your return and wait for us to accept the return before you send your parcel back.
Contact us at info@owenscott.co.uk with your order number and any additional information you would like us to know, within 14 days of your purchase, for a refund.
2. Return The Item(s) To Us
To return your product, all returns over the value of £100 must be fully insured. You should mail your product to:
Owen Scott Bespoke Tailors
46 King Street
Huddersfield
West Yorkshire
England
HD1 2QT.
You will be responsible for your shipping costs for returning your item(s). All returns must be fully insured to cover all costs should there be any damages or loss in transit. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please be aware any missing original packaging or damage to the item(s) returned may result in the amount to be refunded being altered accordingly.
All return products must be packed, well protected, with original packaging, including the security tag(s) in place with no damage.
When returning your item, we recommend sending your return information to the customer service team at info@owenscott.co.uk
Please include your chosen courier, a tracking number and expected delivery date. This may help to speed up your request. Owen Scott cannot be held responsible for any lost/missing or damaged items. Please also be aware, Owen Scott cannot be held responsible if the goods are not returned via an authorised Post Office or courier company.
3. Receive Your Refund
As soon as we receive the goods, we will endeavour to process your request as quickly as possible. It usually takes 7-working days. We may deduct from the refund for loss in value of any goods supplied. All return products must be packed, well protected, with original packaging, including the security tag(s) in place with no damage. If packaging is deemed unsuitable, and results in damage, this may also affect the amount due to be refunded.
Returns and refunds are governed under The Sale of Goods Act and Distance Selling Regulations. The return policy is valid for any purchases returned within 14 days.
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@owenscott.co.uk. Please note that returns will need to be sent to the following address: Owen Scott Bespoke Tailors, 46 King Street, Huddersfield HD1 2QT, United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@owenscott.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@owenscott.co.uk.